FLORENTAISE is committed to continuous improvement and to developing professionalism at all levels within the company, be it at production level, via batch control and certification (six ISO 9001 factories) or in supply management, by setting up a more centralised purchasing process.
We have also implemented further measures to promote continuous improvement.
- In 2017, we sent out a satisfaction survey to our main customers and prospects within the sector. The feedback we received was very encouraging and highlighted our strengths:
- Reliability and conscientiousness
- Adaptability, availability and responsiveness
- Innovation and environmental protection
This strategy allows us to maintain an excellent on-time delivery—of over 95%—and to increase profitability.
Even if there is still room for improvement, this nevertheless shows that good customer relations are our main asset!
Each year, we invite our customers to come and visit one of our production sites and participate in our ecoinnovation process. These encounters provide the opportunity for privileged exchange with these customers and help us to gain a better understanding of their needs and expectations so that we may move forward together in harmony.
